Frequently Asked Questions

Creating an account in the GetSlots is simple and straightforward. All you have to do is click *Sign Up* in the upper left corner and enter the required information. Having done that, you will receive an e-mail with a confirmation link which will let you verify your e-mail address. Once all this is done, your account will be fully active.

If you forgot your password you can get a new password immediately using the forgot password page. You will receive an e-mail that will direct you to creating a new password for your account. If you are unable to do this on your own or you haven’t received our e-mail, you can contact our friendly support team through the live chat or write to contact@getslots.com

We will be more than happy to assist you further.

If that happens, please contact our friendly support team through the live chat or write to contact@getslots.com

We will resolve all problems as soon as possible.

If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases it is usually played on the server and the winnings, if any, are added to your balance.

Each user can register only one account from one computer, IP address.

Simply click “+ Add Currency” and here choose a currency that you wish to add from your *profile page*.

For Fiat currencies you won’t have to wait at all. Deposit processing and account crediting are done instantly, meaning you can start playing our games right away. For cryptocurrencies, this depends on both how many transactions are waiting currently in the blockchain and on the fee used to transfer the funds with, however in most cases this is completed within a few minutes.

It depends on the currency and the method of payment you plan to use. Some of them are free, others might charge a small fee. For more information, please visit our Payment page.

The minimum deposit and withdrawal amount is €20 or its equivalent.

We aim to provide you with the best payment services. To that effect, all of your withdrawals will be processed instantly, even though in some cases it might take longer (up to 12 hours).

The first thing you can do is check to make sure your transaction has been successfully completed. You can do this yourself by going to the site BlockChain.info. You can also contact our friendly support team through the live chat or write to contact@getslots.com and we will resolve your issue as soon as possible.

We have a daily limit of €/$2,500 And a monthly limit of €/$15,000

Bonuses are additional money added to your balance. The bonus size depends on the promotional offer's terms, and all players must satisfy the bonus wagering requirements before they can make a withdrawal.

Simply enter your account, go to your personal profile "My Account", and click the "Bonuses" tab. It displays all the information about active bonuses and the required bonus payout amount. If you need additional assistance, please don't hesitate to contact our friendly support team through the live chat or write to contact@getslots.com

We will resolve all problems as soon as possible.

To receive your welcome bonus, you need to make a deposit. When making the deposit, please don't forget to mark the field "Yes, I want to receive any bonuses when making a deposit". The bonus will be automatically credited as soon as you make the deposit.

The different casino games contribute differently to satisfying the bonus wagering terms. For complete information, please visit our page about bonus terms.

All deposit-related bonuses have a x40 wagering requirement. For more information, please visit our bonus terms page.

Fair play is as important to us as are long-term relationships with our customers. Therefore, the scores of most of our games are verifiable. This means all game scores are genuine and players can verify them independently. In addition, we offer complete guarantee that all the games are fair as we have received the Curacao License, and the games themselves employ a certified RNG.

Of course! GetSlots offers its customers the option to play in a test mode.

In case of technical problems during a game, some of your game rounds may remain unfinished. Nevertheless, the round will usually be played to the end on the server, and if you have any winnings, they will be credited to your account. Please don't hesitate to contact our friendly support team through the live chat or write to contact@getslots.com

To play in our casino, you need to have the latest versions of Java and Flash installed on your computer. You can download Java for free here: http://java.com, and Flash from here: http://get.adobe.com/flashplayer/. If nothing changes, this might mean the internet connection has dropped off. In addition, in such cases we also recommend that you clear the cache or cookies, relaunch the browser and/or device and retry everything. If none of this helps, please contact our friendly support team.

Of course! Our site utilizes the 128-bit SSL (Secure Socket Layer) encryption protocol. In the online security sphere, it's used for transmitting confidential information. You can, therefore, be confident that your credit cad numbers and other personal data will be protected by world-class professionals.

Yes, you will have to verify your account upon request.

Please upload all required documents right to your personal profile. Bear in mind that the files can be no larger than 2 MB. Allowed file formats: BMP, JPEG, JPG, PNG. To do this, go to the Documents page. If you have any winnings, they will be credited to your account.

You can check the status of your documents on the same page where you uploaded them, i.e. in your personal profile. Simply select the Documents tab, and you will be able to find out their status.

Yes, you can do that. Just go to limits tab in your profile. We offer the opportunity to reopen your account after that period ends. To do this, please contact our friendly support team through the live chat or write to contact@getslots.com

Yes, you can close your account permanently. Please bear in mind that you will not be able to reopen it or create a new one. To close your account, please, contact our friendly support team through the live chat or write to contact@getslots.com